Customer Testimonials
They were amazing. Sharon made sure I understood everything I was signing and was transparent with me during the whole process.
the dealership was awesome from the time was started looking help was there fast, deal was painless, and car delivery was great. The sales teams was excellent.
Great experience and great customer service. Nick was very knowledgeable about Audi as well as his co workers.
Kevin is a great salesman he was not pushy. He did what I asked for. And when I said no he got it.
Very quite are service personnel are ver professional. I hope the waiting are gets better upon completion of construction.
Christian & Kelvin Both Work Real Hard To Help Me Out In Purchasing A Vehicle. Excellent Service Excellent Staff Excellent Team Work . Christain Get 10 Stars Kelvin Get 10 Stsrs .Freindly Staff. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Antiono did everything he could to help me & make the deal happen! He was on my side the whole time!
Nick and Dan did a great job in making me feel welcomed. Nick did a great job helping find a vehicle to my liking and what I could afford. I’m in love with my vehicle and I’m very grateful to the team of Audi!!!
They communicated well with me regarding my car. The videos are always helpful. My service advisor was very knowledgeable regarding the issues I was having and was able to fix same.
Rolando created a relaxing and professional environment. I am extremely satisfied with the service I received at Brandon VW.
Everyone at the VW Brandon dealership was very knowledgeable and professional during my shopping experience. From the Salesman, Reggie to Maria in finance and Carlos in the service department. I would recommend them to anyone.
I like the friendliness from my salesman sales manager I like the music waiting for my car
My service advisor was great, very informative and patient. Also I really love the video that the technician provided of the work he had done, that is priceless.
Mr. Tyrone went above and beyond to get us a deal that worked for us. We are really with our purchase and our experience at this dealership.
My service coordinator Rolando Malave was awesome! Great service! Very hekpful and kept me informed!
Carlos has been very helpful and easy to contact when need be. Though I purchased my vehicle on 2018, and I have been getting my vehicle serviced here since then; this is the only time I got my car rinsed (not washed). It would be nice to get it vacuumed. I do keep my vehicle very tidy.
Lakeland Audi… If you want a no hassle buying experience Lakeland Audi is where you need to be. Upfront pricing. Very knowledgeable staff. You get the Best deals in Polk County. I had the pleasure of doing business with the Best Salesman in the business. Mr. Marco Morales .. He is the G.O.A.T I’ve done business with him before, and I always have the Best Buying experience ever. This man is very knowledgeable and up to date with all vehicles Period. I’m sending everyone I know that’s in the market to purchase a vehicle to ...
First time I bought a car from Audi Lakeland and I have to say it was my my best experience so far. Trevor was wonderful, patient, and very honest. It was very far from where I live but totally worth the drive. Thank you Trevor for my new car. I love it!
The customer service was Awesome! The sales process easy and quick (One stop all). Thank you Trevor!
Very professional and busy place. My service was good and I was kept up to date with the status of the work. Thanks.
They are trying. Maybe after the remodel they can better provide better service. I will give them another chance.
Nick was very helpful, great personality wish him the best in his new career …hhhhhhhhjjjjjjjnjnnjjjj
Great service ev priced at msrp no addons or markups will by from them again
Carlos did a fantastic job I definitely will be coming back again to have my car serviced
very professional and helpful. didn’t force me into doing things i didn’t need, which i really appreciated as well. love Carlos and will always go back to him!
I can’t say enough great things about Audi Lakeland and Trevor. I don’t know what I love best. The car…or them! The car is a dream and Trevor was great. He made our purchase effortless. Trevor was prepared professional and super helpful. Thank you!
There were no problems and the service was quick. I would recommend them to others
Customer service is always geared here. Extremely informative, quick, polite and knows how to take care of a guest needs.
Everything was completed very professionally and quickly. The inspection video and the other document link were excellent. Kaila explained everything efficiently.
Tyrone Patton was very professional and helpful, he listened to our concerns, needs, and wants as we talk about our trade. Brandon VW was the only VW dealership in the Tampa area that had the 2022 Jetta GLI Autobahn and we were able to work a great trade in deal and got the 2022 GLI!
The curtesy was good and I am very pleased with the service i knew what and wanted and they made all the arrangements to make sure i the car i wanted . Very pleased 😃👍🏾
Always excellent service. The ease with which you can get an appointment is a plus!
Ty was a great help. Outstanding customer service and willingness to help you out. Give the man a raise.
Great service - timely service provided by everyone. The service manager kept me abreast on estimated time for completion. The environment was clean so I was able to comfortable wait for my vehicle to be serviced. Thank you
I am satisfied with the service provided. My advisor was knowledgeable and courteous. Thank you
Has always been really helpful. Answers all my questions with no hestition. Sometimes I do have a hard time getting through by phone
I had an appointment with Ryan. He came out promptly and had the car ready for me to test drive. He was very personable and had a genuine spirit. I didn’t end up purchasing a car here but Ryan was beyond helpful the entire time trying to help me. I 100% recommended buying a car from Ryan.
Brandon volkswagen dealership workers really work to complete a deal if they can do it .....it will be done Kevin also is a great car salesman and he's very experienced with his line.of work he also helps with all deals that has been done threw brandon volkswagen for me he's awesome 👌
The service department was excellent. Everyone was kind, and the work was great. Will recommend to anyone.
The lobby was undergoing some renovations but I was able to find Josh and he showed me around and answered all my questions. The whole team worked with me to get my payment where I needed as well
Great service as always! Appreciate the kindness!!! Will be doing future business. Thank you….DJ .
Service personnel was knowledgeable courteous and professional. The service was on time and excellent. Very good experience.
Ryan was very professional in every way Very informative and gave us some future use information
Rolando M. Gave excellent service in the service department . But as a dealership overall it is horrible the customer service that comes from the higher ups in the company is very xxxxty. The majority of them need to take a customer service class. Glen McGuire as a GM you need to be fired because when there is a customer is you want even take time out to talk to a customer that has a problem. You say that you are so busy that you don't have time. Wow horrible!!! Thanks, Katrice Biggins
Last weekend I purchased my new car from Josh Russ at the Brandon Volkswagen Dealership and this was hands down the best car shopping experience I have ever had. Josh and the entire Brandon sales team went above and beyond throughout the entire buying process to ensure that I was walking away with exactly what I wanted. They made the car buying experience a truly enjoyable one, answering all of my questions and putting me in my dream car. I highly recommend anyone who is looking for a new car to go visit Josh and his team! They have great ...
Kevin and the finance team were great to work with. Would recommend others to share my experience.
They have a text message update system, but it can either be inoperative or not responded to. Either way it's frustrating to get information from them unless you go there in person and force them to answer your questions. That being said, they do good work.
Great staff. Great service. I Would recommend to friends and family to have service there
Staff attentive to your needs..easy scheduling, video features of your vehicle while performing maintenance..clean facility,recommendations that needs attention to your car, fast service..
Received amazing service for my Jetta. Wasn’t pressured into anymore services than what I went in for!
The team at Audi Lakeland was very professional and attentive to all my needs. I was considering buying a BMW or an Audi. I visited both dealerships. The Audi dealership truly earned my business. They reached out to me and showed me that they value their customers.
I had a recall on my car and I was given a lender vehicle..! I couldn’t be happier with the attention from manager to the service team and Rolando for taking care of me needs … love VW of Brandon
Nick is a superstar. Kind, trustworthy. He is new and is willing to go the extra mile for customer service.
Nick comes across as very mild mannered, full of integrity and willing to go the extra mile for superior customer service. He’s new and was very upfront about the fact he doesn’t know everything yet (who does), but said he would be sure to get the right answers for us and he did. Our deal was smooth and without drama.
Done all my services of my previous Q3 at this location great people that is why I bought a new car Gary my service guy is amazing!!!!
Carlos is great! He is very attentive to what my issues are when it come to my issues with my car and my finances when repairing my car… I appreciate the fact, you all don’t try to push services on me..
I went to this dealership and even though they were doing renovations everything was still organized and the process ran smoothly
Everyone at the dealership is polite and prompt. The service department coordinators are incredibly helpful and will gladly help with any questions you have.
We have been faithful customers for five years and bought two vehicles. We will be continuing customers
The customer service was awesome. Mr. Carlos was great and when I asked another gentleman where the parts department was, he walked me back there. Everyone was very friendly.
Thank you to Antonio Miranda for helping us with our purchase! The GM Glen, and Antonio went above and beyond for us. The entire experience was very easy and smooth!
Great dealership. Was very quick and the purchasing part was a breeze. Went above and beyond customer service will definitely be doing more buisness with them.
The first trip was for an oil change and tire inspection/rotation. I was at the dealership for over three hours. The second trip was to get the new tire and rotation and I waited a little over two hours. I missed several appointments as a result of both visits. While my car was fixed it took entirely too long.
Excellent Customer Service, English and Spanish, Team Work, The negotiation was carried out in record time, buying a car had never been so easy. Thank you Antonio and Ruben ⭐️⭐️⭐️⭐️⭐️
Service is fast and i like how you can see what needs to be done on my phone
I am out of town and the service department did a fantastic job in taking care of me as fast as possible. Kept me update on the status and current condition of my vehicle. Thank you!!
Volkswagen Brandon rises above the rest. The Technology and Process is outstanding. Highly recommend. Special thanks to Glen, xx and Drew for the attention to detail and prompt service.
Good service took my car in quickly and kept me informed - and Kaila was very professional
Great customer service and fast completion of work . The app works a great with updates
Ryan Christian took great care of us! My wife is newly pregnant and was in need of a desperate upgrade, we got a new Tiguan for a great price and she loves it! Best car buying experience in my adult life!
Josh listened to all my needs. I leased a car the same day I visited the dealer. Excellent customer service!
My experience was amazing. Sharron greeted us immediately and was very welcoming. I didn’t feel pressured at all and Maria was awesome as well. Everyone else was super pleasant and I am really happy with my suv ! I have already recommended Sharron to others.
Customer service very professional. I hope the upgrade end soon and makes it better for customer.
Jaycob was very helpful and explained what the car needed and let us know pricing upfront. He also explained the online updates which we found very helpful, especially for payment. Service was good, no complaints.
Service was fast and very attentive. All staff was very friendly and helpful. I will definitely come back for all my VW service needs.
Great customer service and follow up. Work was done ahead of schedule and at the agreed upon price.
Carlos is very friendly and has my wait time to a minimum. Give this man a raise!
Carlos and his team were phenomenal with the issue with my VW Beetle! They acknowledged the issue and repaired it expeditiously. Thank you so very much!
The service Lady was great the salesman was great they are very friendly and the head salesman
I had a very great experience and would love to do more business in the future.
Nick made the process run effortlessly and was very knowledgeable and friendly which made us very happy
Thy were actually fast this time for my service. Bla bla bla bla bla bla
I liked how I was remembered by name and why I was there. I appreciated that they checked my car when I was there for just a new key fob.
Took care of my car and checked other things to leave me no what needs done just waiting to hear when my clock spring is in so I can feel little safer since my horn don't work
This is my home and why I love this place. The more I come in for a check up the better the service is so that is good in my books.
Great experience. Josh the sales executive was great and didn’t make me feel pressured into buying something.
Carlos is excellent and very knowledgeable. Great customer service. Recommend a bonus and a pay day off.
Kaila was awesome! Everything was completed on time, the complimentary Uber service was a nice perk
Service was done quickly - communication was great - thank you for all the assistance with our new Tiguan!
Easy going, comfortable, friendly, no pressure sales. Antonio and Fred made the whole purchasing process pleasurable.
Courteous friendly service. Addressed all of my issues concerning current and future service for my Vehicle.
Over the years I've had the opportunity to purchase many cars. This week I had the pleasure of working with Ryan to purchase a car. He was very responsive to any questions I had and was very knowledgeable about the vehicle. I was already very knowledgeable about the value of the vehicle I wanted and his bottom line price was right in line with my expectations. He was very thorough about all of my options but wasn't overbearing in presenting them. He was a perfect Salesman. Well done Ryan!
This dealership is very clean even while under renovations. We had our reservations about going in on a Sunday but the entire staff was very friendly and efficient.
They were very timely and kept me informed as to what was going on with my vehicle
I had a great encounter with the staff at this location. Rolando, my service advisor provided excellent customer service and car, was very transparent, and knowledgeable about my needs. Mr. Reggie was very helpful as well and catered to my needs. I will definitely return to this location for service and help with my recently purchased vehicle because of the care I was shown! Keep up the great work and staffing with associates who care.
The person who received my car was out sick, so the communication was poor for two weeks
Everyone is friendly and professional. I like how they give you a video rundown of the maintenance performed.
This is my third GTI from this dealership and first unplanned service appointment that included an oil change, shift boot recall and balance/tire rotation and it was done flawlessly with the help of my service advisor. I could not be more thankful due to shifting my scheduled appointment from a Tuesday morning to a Thursday afternoon with 15 minutes notice. I like the video update and inspection texts and I feel more informed on my cars status plus see the car while it is being worked on.
Marco Morales was able to answer any questions I had in a timely and professional manner. He is very knowledgeable and professional with all customers.
Excellent Service particularly with Nick Marolda . He is very thorough of his work and customer relationships. He goes out of his way to gain your trust and he made sure that I walked out at Audi Dealer satisfied and happy not to mention Nick being new at his job. Nice work Nick and keep it going. i would like to thank Danny Giovino too for always taking care of me every time I am in Audi - Lakeland . My whole experience in Audi Lakeland is above and beyond satisfied. Thank you.
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