Customer Testimonials
I just wanted to give a huge shout-out to Lenny! He helped me find my dream Volkswagen to lease, and I couldn't be happier with the whole experience. Lenny was so kind, helpful, patient, and just genuinely fun to work with. He made the entire process feel easy. He really took the time to help me find the right car, and I'm absolutely obsessed with it. If you're looking for a new car, definitely ask for Lenny. I'm so grateful for all of his help.
Friendly efficient and prompt. Very help with the processing of my loan and knowledgeable plus patient.
Great service and great sales process Sales gut was very good and pleasant to work with
The sales experience was great. I didnt get the deal I wanted but I am happy with I got. Kevin Boles is a big asset to your company. Nice man.
Hi there - good to work with before the sale but post sale is an issue. I was promised an owner's manual and a second key and months later after many calls, emails, texts and broken promises - no help. If anyone out there has any ideas to help me, please let me know.
We had a great experience from the moment we entered the dealership until the time we drove out in our new VW Tiguan. Lenny was awesome! He made the experience feel like we were working with a friend. We plan to purchase our next vehicle from him. We would highly recommend Lenny to our family and friends. If you want a stress free experience; hes your guy!!
He were very friendly and polite He also were patient and took his time with me on my decision on buying the car he didn't rush me at all and great hospitality with my mom and sister with the snacks that he offered for them.
Geno and rich did a fantastic job
Geno and Rich did an awesome job helping me find my perfect car!
Excellent customer service and to attention to customer needs. He gave the best option with the vehicle I was interested in. Absolutely wonderful.
Great. I got the car I wanted. Both Kevin and Richard were awesome. Knowledgeable and pleasant
Kevin and Rich went above and beyond
Best for rich and kevin
Rich & Kevin were great with helping me with my first car purchase! Highly recommend.
Isaiah and Rich were awesome. Pleasure to deal. Thank you!
Everything went well They were pleasant and helpful, looking forward to future dealing I'm done
I had a great experience. I appreciate the sales representatives being patient with me. I would definitely recommend family and friends.
Me acerqué al dealer y allí recibí primeramente la atención de Alex la verdad muy atento y amable luego de esperar solo minuticos me atendió Lenny quien me ayudó con mi proceso la verdad que quedé sorprendida de la atención y el tiempo que dedico para yo poder salir con mi nuevo carro , súper agradecida 🤩 🤩
I had a great experience purchasing my car. I want to thank the two gentlemen Darrell and Rich, who helped me throughout the process. They were professional, knowledgeable, patient, and made everything easy and stress-free. They answered all my questions and provided excellent customer service from start to finish. I truly appreciate their help and would highly recommend them to anyone looking to buy a vehicle. Thank you both for making this such a positive experience!
The salesman Geno, had a professional, welcoming pleasant demeanor,—proved to be knowledgeable about the VW vehicles. Great experience. Thank you!☺️
The Audi service dept in Lakeland is top notch! They're so nice and attentive to your car issue, you forget you have a car issue. I've had the best service and quick, just reminds me why I love Audi!!
Lenny was great to work with and went above and beyond to ensure that I got the right vehicle that was a great fit for me. There were a few hiccups in other areas of the dealership but Lenny ensured to resolve promptly. I will be sure to recommend this dealership and Lenny to all my friends and family that are in the market for a new vehicle.
Lenny was super patient and helpful sorting through my needs for new vehicle. THE MAN
Lenny, Rob, and Zack were all so helpful and friendly. Lenny was so kind and patient with our endless questions and specifics in the car we wanted. He got us in a beautiful new car. We love it. Also, the dealership itself has improved since of last visit. Highly recommend.
Hand down the best dealership I have been to. So friendly and nice. No pressure and calm atmosphere.
Amazing people with great customer support…super recommended
Car Wash services convenient and fast but you do make an appointment.
Kevin and Richard I both of them give 5 starts! This is the second purchase with this dealership!
Excellent service! Kevin and Richard are the people to see! Very happy with my purchase!
Great Service. Thank you!
(Translated by Google) Kind, trustworthy people. Recommended ! Friendly and trustworthy people. Highly recommended! (Original) Personas amables , confiables . Recomendado ! Friendly and trustworthy people. Highly recommended!
(Translated by Google) Paul is an excellent person and host. (Original) Paul excelente persona y anfitrion
Really nice people
Tamer was great! Helped explain everything, was very personable and gave us a great deal out the door
Chad,my sales professional was intuitive, informative and authentic. Great service overall. I highly recommend Chad if you're looking to get new wheels. The entire staff was professional, courteous and pleasant to be around.
Zach and Vitalii were excellent
Rich and Chad are the best. Excellent experience. Happy repeat customer of Volkswagen Brandon.
This was my second time bringing my vehicle in for service. While my first experience left room for improvement, my recent visit was exceptional. Paula was my service advisor, and she was outstanding. She was polite, highly professional, and maintained excellent communication throughout the process. She truly went above and beyond to ensure a great experience. Thank you Paula!
Great dealership! Lenny was awesome to work with and made everything super easy and explained everything. I will definitely go there again.
Excellent customer service. I especially appreciated not being pressured and provided time to consider options
I had one of the best experiences ever with this Dealership. My Salesguide Lenny is honest, funny, and will work his butt of to earn your business, The GM and F&I guys are just as legitimate as they come. Thank you guys!
I am extremely disappointed with the service department at Volkswagen Brandon.
My daughter owns a 2022 Volkswagen Tiguan and has brought it to this dealership multiple times for the same issue: the check engine light continues to come on. Each visit has resulted in a different explanation. First, we were told it was a faulty sensor. Then we were told the vehicle was misfiring. Later, we were advised that the technicians could not determine why the check engine light kept returning, but they performed a fuel treatment and instructed her to bring the vehicle back if the issue occurred again.
Now ... Read More Google - Jun 2, 2026
Excellent experience. 2nd vehicle I purchased here Chris is knowledgeable, friendly and no pressure. Would recommend him over and over again. He is a true asset to your team!!
It was fantastic. They made the entire process, enjoyable and easy. Would recommend them to anyone who is looking for a new car
Excellent service and professionalism in everyone I encountered!!
This experience has been so simple and streamlined. Working with Kevin and Rich has been a pleasure. We came in with only rumors of how pushy car sales people can be. I can honestly say this has been nothing like that and was a wonderful experience. I would recommend Kevin and Rich to anyone and can’t say enough good things about them and our experience at VW Brandon.
Good people great service
Easy, no pressure. Explained everything clearly and made sure I could get a better rate than my bank offered.
Kate Jacob and chris were great!!!! The best experience we have had when buying a car!
I had such a great experience working with the team at this dealership. Lenny and Zach were absolutely incredible. Lenny was extremely helpful in answering my questions about the new purchase I made with the Atlas. Zach was incredible in the financing department in helping me navigate the best options and choices for financing. Both were great at communicating throughout the entire process and keeping everything moving forward quickly. I can’t say enough great things About my experience and I would completely recommend this dealership and its team to anyone I meet.
I can’t say enough good things about my experience in working with this dealership and the team that helped me with my car. I was extremely apprehensive about going from My Q7 to an Atlas to begin with. I got to work with Lenny for choosing all of the details and customization of my Atlas and he was so patient with all of my questions. And I can’t say enough good things about Zack who was handling all of the financing for me. He was thorough in his communications, quick with all of the paperwork, and very helpful ... Read More Google - May 30, 2026
Katie, Vito and Javier were awesome! We have been loyal Audi customers for years. No one else compares.
Morgan and Robert were awesome! Low pressure, but very helpful. So thankful!
This was such a great experience. Harris is amazing knowledgeable and just great to work with. No pressure no gimmicks. Zach was wonderful on paperwork. Loved everything about it.
Zack and Harris are fantastic and I recommend them to all who purchasing a car.
I went in for a routine service check up at Volkswagen Brandon , and I had an absolutely wonderful experience with Alex Feliciano , that guy is awesome , recommend 100 % . Amazing attitude and attention.
Aaron and Rich were wonderful to work with . They were efficient and helped us get the deal we wanted . Thank you
Zach & lenny were very helpful. Also AJ help me too ! Good deals and good customer service
Lenny was my sales representative and he was amazing! He got my son into a car he wanted! Very personable nice guy!
Tamer and Vito were great !
Vitalii was professional and patient. Great experience. Would recommend Vitalii to anyone looking to purchase an automobile
Great experience. Everyone was helpful and my son walked away with the car he had hoped to purchase!
Zach and Darell are the best. Made the purchase quick and easy, plus they are super nice..
Gino did an amazing job! Very grateful for him! Gino did an amazing job! Very grateful for him! He made the process of getting my car super easy
I had a wonderful experience at Brandon Volkswagen. The staff is friendly & Kevin's personality is excellent! A wonderful GM as well in Paul!
Best car buying experience I’ve had by far. From sales to management, every member of AudiLakeland was polite, professional, and went above and beyond to make the experience comfortable, transparent, and simple. I would recommend this team above any other, any day. Specific thanks to Chris and Jacob.
Kate and Aven helped me get the car that I was looking for as painless as possible. Would recommend for anyone looking to get a new car!
Friendly, courteous, and professional Went beyond extra to complete a deal Still a couple things to do to finalize
Rich & Kevin are excellent ambassadors for Volkswagen! Enjoy their great customer service!!
very efficient and straightforward Everybody was super attentive and took their time to explain everything to us
Katie and Sid are absolutely amazing. Definitely will be back to buy another.
Bought this car less than two weeks ago and unfortunately discovered multiple issues right after purchase that should have been addressed or disclosed beforehand. The windshield wipers were completely worn out and unsafe, and I also found out the rear rotors are bad and need replacement. Very disappointed with both the dealership and the salesperson. A customer shouldn’t discover basic safety and maintenance problems immediately after buying a vehicle. I expected better inspection, honesty, and transparency during the sale process. I would not recommend this experience to anyone looking for a trustworthy dealership.
Lenny M. was my salesperson, he made the process so smooth, I got the exact vehicle I wanted within my budget! The car is very beautiful and it checked all of the boxes I told him I was looking for. I would definitely recommend Lenny if you shop at Volkswagen of Brandon.
Harris and Rich were great!!! They were very accommodating and reached all my goals
(Translated by Google) Excellent service and the car is wonderful. (Original) Excelente atendimento e o carro é maravilhoso
I had issues with this dealer about 5 years back but with the new ownership the dealer has completely turned a corner. We bought a 2022 VW Atlas W/tech 4Motion brand new off the lot. I have had nothing but good experiences since. Deja, the service advisor is nothing short of spectacular. She always remembers me and takes care of my needs without sugar coating and being upfront at all times with a pleasant and professional demeanor. I will always take my VW here for the foreseeable future. Thanks Deja for being so good at your job. You're an absolute ... Read More Google - May 21, 2026
Great service
Everyone was very,l kind and welcoming, Vito Susca went above and beyond to make sure I was satisfied and happy before leaving with my new purchase I feel I have a new family . Thanks Vito for everything!!!
The entire staff were very helpful and professional - really enjoyed dealing with them for my vehicle purchase!
Excellent experience am out of state and they did great job on my Atlas.
Great service and experience! Aaron and Rich were amazing throughout the whole vehicle purchasing process!!
Chris, Jacob & Katie were amazing! Great staff, super helpful!
Vw was excellent. Kevin and Rich were awesome and so professional. I was so pleased with the service.
Very attentive, answered all questions I had an excellent experience overall. The team was professional, patient, and made the process smooth from start to finish. Customer service was top-notch, communication was clear, and I truly felt taken care of throughout the entire experience. Definitely appreciate the time and effort they put into helping me
Great Customer service, very easy to deal with Active listeners, very patient, not pushy, great experience
Excelente trato con personas muy buenas Te brindan atención y apoyo para lograr tu objetivo
Kelvin and Rich were very professional and explained everything in great detail. Paul Gomez was amazing explaining our options and went above and beyond! Amazing experience! Let's gooooo!
Tamer and Vito we're a marvelous team in assisting me to pick an Audi
Jacob, Chris and Vito were all very efficient and accommodating with my vehicle purchase. I am not a fan of the car buying but they all made it very comfortable. Pleasant experience
Amazing employees! I wanted the jeep so badly that I let your dealership make me watch the dumbest liability video ever! I have purchased around 20 vehicles and am a fan of small print. Too bad you let corporate lawyers cya video ruin an otherwise great buying experience. I will highly recommended your dealership !
El mejor agradecida con el trato y el mejor servicio que me dio salí muy contenta gracias lenny
It was a wonderful experience, I came in with certain things I needed For my vehicle for my wife and they got it done
Just picked up my new 2026 Volkswagen Tiguan from Volkswagen of Brandon and could not be happier with the experience. The entire process was smooth, professional, and stress-free from start to finish. The staff was knowledgeable, patient, and took the time to answer every question without pressure.
A special thank you to Vitalii Formahei at Volkswagen Brandon for providing outstanding customer service throughout the entire purchase process. His professionalism, communication, and attention to detail made the experience enjoyable and straightforward.
I also want to recognize Rich Perez in the finance department for making the financing process easy to understand and efficient. ... Read More DealerRater - May 10, 2026
Kate, Anthony and Jacob They worked really hard so that I could get the vehicle. They treated us with great kindness. I recommend them 100%.
